Let’s talk about solutions for a change

This post is a bit late, it was meant to accompany a cycle of seminars I facilitated for the British Council in Zimbabwe ith the end of June. Since nothing has change for th better in Zimbabwe I feel this post is still releveant if not more relevant now than in June.

img_76161

Stagnation in an economy is generally characterised by a major catastrophe which then gives birth to several challenges for business. The catastrophe is the case of Zimbabwe is up for contention. From a purely business point of view we can point to the imbalance between imports and export and from this point we can either go forwards or backwards to find the cause or effect of this imbalance. Some will argue that the imbalance comes from high cost of production which makes Zimbabwean products expensive on the global market while others will say low levels innovation and creativity have left Zimbabwe with little to export. Additionally falling prices in primary exports have greatly affected earning from exports. All these are true and we could possibly find more reasons at a push. So the situation we find the economy now is one that presents challenges for leaders of organisations to overcome. We are in an economy that is not making adequate amounts of new money, struggling to attract FDI while spending more on imports thereby putting pressure on liquidity in the market especially cash. Low levels of development in the banking sector and expensive banking products means alternatives to cash are inadequate or inaccessible to consumers. Banking in Zimbabwe is expensive as banks charge for service that are free elsewhere driving low level customers *majority* to keep cash in hand. Eventually imports drain cash to a point where even the cash in hand is dwindling affecting demand since consumers have not alternative to cash and retailers other services demand cash. Without cash or alternatives of cash simple transactions become impossible, demand falls, profit falls, prices could go up to buffer the effects of falling demand but this only adds pressure to demand creating an unending cycle. Well, there is an end the weakest fall first and the strongest last but not before creating monopolies and cartels.
The most important task for leadership is to know when to change, after that, it is knowing what to change and how to change it without compromising SURVIVAL. Many of us here are at this point we know that without corrective measures the businesses we run or work for are going to die. For some, employment has already died and companies too. I have put leadership forward for a reason, everything falls on leadership. Leadership is the Source of Mission, Vision. And Values (culture of the organisation) so leadership will be the champions of change with clear messages, decisions and direction. Change can be structured on the three windows of strategic planning
Where are? – Where do we want to go? How do we get there?
This process should be characterised by inclusion of all employees (everyone has a contribution to make). The TEAM then explores the options that are available. Depending on the chosen strategy preparing for the future in a market where real growth is possible starts as soon as we know that we can survive. Different organisations will require different strategies but what all organisations will need is a cultural shift. Being able to snap from survival mode to winning mode requires deliberate mental application led from the front by leadership. Training and development of staff is part of this strategy to re-orient staff from survival to winning. Leaders must train and develop too because they can only share what they know. When I first arrived in Zimbabwe in 2013 in the middle of an economic boom with a 13% growth rate a lot of the people went around saying “my CV should say I survived 2008”, that was a badge of honour and an achievement but 2013 wass 5 years from 2008!! We should have been selling different rhetoric at that point showing progression. The power of KNOWLEDGE is greatly undervalued in Zimbabwe. How many companies actively up skilled their staff in the 5 years post 2008?
Investing in Research and design as the starting point for Innovation in existing products and developing new products is imperative if the catastrophes of 2008 and 2016 are to be avoided in the future. Rather than importing let’s invest in developing production capabilities to make the things we need. Copy and paste if necessary and then adapt to suit the local needs. Research and development can also seep into capital equipment, modernisation or production lines will do wonders for efficiencies in an organisation. Delta invested million in its production lines post 2008, and the price of their products has fallen consistently without affecting their bottom line, indeed they company enjoys greater economies of scale now. Once we have attained these capabilities we can then move to expanding our markets look beyond the home market, find a competitive position and dedicate strategy to sink roots into a new market. Horticulture is doing it as we speak, the expertise is there, and learning opportunities are there.
The future is approach faster than you can imagine, don’t be caught out again!

What do you want from new leadership?

I have just read a blog from one of my workmates, as part of a vast empire that is as vast as the commonwealth we are getting ready to welcome a new leader. We are n old organisation and some parts of us have failed to evolve with the changing times in the orginsation and this blog has captured the frustraton of working with systems that are our of sync with the norms of today. Here are the five attributes they would like from the incoming leader,

1) Compassion

We are entering a time of devastation. Our lives and businesses will be strictly defined by the world’s biggest problems that have grown beyond our control. Our next leader will have to be extra sensitive to the ‘real’ and ‘big’ problems growing around us and have the heart to re-evaluate our cultural priorities. The rules of building trust and understanding between people are changing. He or she will have to write a few of them.

2) Sense of urgency

Our next leader will have to find a way to turn this ‘Oil Tanker’ or ‘Dinosaur’ (pick your choice) much much faster. We are several generations behind in our technology. We can’t afford to build massive products that take years to deploy. Our internal decision making processes need to allow us to act faster. He or she will have to act fast, fail fast and learn fast.

3) Disruptive thinking

Our next CEO will have to be a big risk taker. We have to admit that some of our current business models are failing and will be irrelevant within the next decade. He or she will have to do strategic planning for much longer than five years, and make radical changes which may affect our short term gains, but will make us relevant and successful in the next 50 years. He or she should be ready to make a few enemies.

4) Tech Evangelist

If he or she doesn’t have at least 1,000 twitter followers, I will be disappointed. If he or she is not a LinkedIn influencer, I’ll cry. If he or she uses a BlackBerry, I’ll probably resign. Our next leader must be able to not just use technology, but use it to engage with his or her staff, his customers and future customers one-to-one on a daily-basis.

5) Unifier

Our next front face will have to somehow find a way to unify our scattered organisation. He or she will have to find a way to bring his or her people – from around the world, stuck in different departments, working in their silos – together and harmonize our global offer. He or she must be able to see beyond the limits of geography and act as a global thinker, a world problem solver.

The next generation cultural leaders are not made from the old political ‘ambassador’ mould. The emerging cultural icons are the young and dynamic mavericks who engage with billions of people on a daily basis making extraordinary connections between people from the far corners of the world.

the frustration is not with outgoing eadership but they wish for the new leadership to look at the current state of the organisation, its customers’  and employees’ needs in order to shape their leadership for the next five years. Coming from a country where there are questions about the state of leadership I started wondering if people could make up their list of 5 attributes in the next leadership, what would they be?

Can all business ideas work in all markets?

nofrills

So at the risk of making terrible assumpations as well as branding some ideas as in incompatible with certain markets, cultures and people. I would like to suggest that in my opinion some countries can not run certain busineses in the same way or loosely similar business models as other countries. I mean the people in those countries not the nations as a single entities. I came across these thoughts while discussing a business opportunity within my network in Zimbabwe which led to a focus on low cost, no frills airlines. The leading examples in this market are Ryanair and Jetblue which have shown that the airline industry can still be successful despite nealry all major international airlines issuing profit warnings as we await the publication of financial results for 2012/13.

My stance is based on a recognising that running a successful airline requires  arutheless determination to cut costs at all psssoble opportunities while driving revenue at the same time like Ryanair and Jebtblue. My questions is this,  can we be confident that the Zimbabwean business culture  as it is can hostthis type of business and stick to those requirements enough to deliver a successful business?

Honestly having regularly been at the end of customer service events, business meetings and even banking interactions in Zimbabwe, I have strong reservations that we have that mentality and culture required to run a succesful no frills airline with the same ruthlessness as Michael O’leary at Ryanair, actually not many in Europe can manage either. The issue is not so much the skills and experience to run such as business but I think its a cultural orientation issue in the African context.

But then again I might be wrong.

Any thoughts?